HR Technology Fractional Customer Service

HR Technology Fractional Customer Service

Revolutionizing HR Tech with Fractional Client Success Managers

Any technology company’s continued success relies on the retention of their customers. Start-ups begin acquiring new customers and may have to quickly identify and expand service needs for their organization.
That's where Eleserv Talent Solutions comes in. With their team of highly skilled Fractional Client Success Managers, they provide EXPERIENCE in working with HR contacts in the HR Tech field.

The Role of Fractional Client Success Managers

Client Success Managers are critical to any SAAS company’s success and particularly those organizations in the HR Technology field.  Having that individual who is a trusted advisor to their clients is crucial. These professionals act as a bridge between clients and organizations, ensuring that clients implement, utilize and renew. They are responsible for building strong relationships with clients, ensuring utilization of the product, and providing recommendations on new products and services.

The Benefits of Choosing Eleserv Talent Solutions

Technology purchased by an organization’s human resources group requires partnership to be successful.  The success of the initial implementation and training will determine the client renewal rates 12 months later. Your client success team needs to advocate for their client and support the strategy for long term success. At Eleserv, we recruit and train our team to execute on this level of interaction with every client.

Here are some of the key benefits that make Eleserv a preferred choice for organizations in the HR Tech industry:
1. Increased client retention
2. Increase revenue per client
3. Increase revenue retention
4. Increase client referrals

Real Results

Don't just take our word for it. Here are some real world results who have worked with Elesev's fractional client success managers:

HR Technology company suffering from the following challenges:
1. Loss of Annual Customer Revenue
2. Challenges of providing resources to clients of all sizes

Eleserv was brought in to help stop the bleeding and implemented the following:
1. Identified reasons for loss
2. Created ideal customer profile
3. Defined Services Levels
4. Created a tiered approach to service with bigger account receiving more white-glove treatment.
5.Strengthened Client Relationships

The results were remarkable:
1. 110% increase in ARR year over year
2. Partner relationships were nurtured resulting in a much higher number of partner referrals
3. Multi-year contracts were emphasized and resulted form 60% of revenue resulting from multi-year contracts
4. Retained revenue resulted increased from 6.5 million to 19.8 million over the course of 6 years.  

Ready to Take Your Client Success Management to the Next Level?
With Eleserv Talent Solutions, organizations in the HR Tech field can elevate their client success management and stay ahead of the competition. Don't wait any longer; contact Eleserv today and see the difference a fractional client success manager can make for your organization. So why wait? Get in touch with Eleserv today and revolutionize your client success management strategy!

Remember, at Eleserv Talent Solutions, we are not just providing talent – we are providing solutions. So take the first step towards success with Eleserv!